Refund & Return Policy
At JOYNESTLIFE, we care about creating joyful moments for you and your furry companions. If you’re not fully satisfied with your purchase, we’re here to help make it right.
📅 Return Eligibility
-
30-Day Return Window: You may request a return within 30 days from the purchase date.
-
Condition: Items must be unused, in original packaging, and with all tags and accessories intact.
-
Proof of Purchase: A valid proof of purchase (order number or receipt) is required for all returns.
⚠️ Non-Returnable Items (for hygiene and safety reasons): Pet waste bags, cat litter, and other disposable or hygiene-related items. Specific exclusions will be noted on product pages.
🔄 How to Initiate a Return
-
Contact Us: Email our support team at support@joynestlife.com to start your return request.
-
Provide Details: Include your order number, product name, reason for return, and photos if it’s a quality issue.
📦 Return Process
-
Once approved, you’ll receive the return instructions and address.
-
Carefully pack the product in its original packaging.
-
We recommend using a trackable shipping method to ensure the package is delivered safely.
-
After receiving and inspecting the item, we will process your refund.
💰 Refund Policy
-
Refunds will cover the product cost and applicable taxes.
-
Shipping fees are non-refundable (unless the return is due to product quality issues).
-
Refunds will be processed back to your original payment method. Processing time may vary depending on your financial institution.
❓ Need Help?
For any questions about returns or refunds, feel free to contact us at: 📧 support@joynestlife.com
Thank you for choosing JOYNESTLIFE — where we create products that make every moment with your pets special.